Privacy Policy
12 terms:privacy
01 General

This Privacy Policy describes the information HiRise (“HiRise,” “we,” “us,” or “our”) collect about you, how it is used, and with whom we may or may not share it. This Privacy Policy only covers the site currently located at, and any other related or successor sites (collectively, the “Site”). We are not responsible for the privacy practices on any website other than the Site, including those that may be linked to the Site. When you leave the Site, whether via a link located on the Site or otherwise, please remember that we do not exercise control over sites that contain listings and rental information that are not the Site. We encourage you to carefully review the privacy policies on such other websites.

02 Changes to this privacy policy

HiRise may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat your personal information by sending a notice to the primary email address you have specified in your HiRise account or by placing a prominent notice on the Site.

03 Information we collect from you

We collect different information from you depending upon how you use the Site, as described below.

1. When you use the Site without supplying a login ID (or after logging out of your HiRise account):

  1. We may collect the following information fields from you:
    • IP address;
    • your browser user agent string (a user agent string is the automaticinformation sent to us by your browser so we may properly formatthe Site for your device and browser type);
    • date and time of your login;
    • other activity you conduct using the Site;
    • any third-party websites that referred you to us; and
    • social media websites.
  2. When you search for listings, we collect your search queries. When you click on links to external sites from the Site, we may collect click tracking data, which helps us improve the Site – we do not use this data for marketing purposes except with respect to aggregated data as described in Section 5(e) below. We may also need to verify your date of birth for the purposes of helping ensure that we are not violating the Children’s Online Privacy Protection Act (COPPA).

2. When you use the Site and are logged in to your account, we collect all of the information listed above, as well as:

  • your first and last name;
  • your e-mail and physical addresses;
  • your birthday;
  • the last four numbers of your Social Security number;
  • an image of your driver’s license or other government identification card;
  • company;
  • profile photo(s), if any;
  • password; and
  • any other information you provide in your profile.

3. When you use the Site to lease a listed property, HiRise collects all of the information listed above, as well as the following additional information about you:

  • company information;
  • industry;
  • telephone number;
  • social and professional media websites links;
  • any other information you provide in your profile.
04 Our sharing of your information

Except as otherwise expressly described in this Privacy Policy, HiRise uses the information you provide for internal purposes only. These internal purposes may include sharing your information with other related entities (including Jones Lang LaSalle) for purposes of providing services to you, as well as for the other reasons set forth in this Privacy Policy, unless you opt out of such via the Site. We also provide your information to the lessors to whom you apply or with whom you enter into agreements, and to third party vendors and HiRise related entity vendors of products and services such as insurance companies with which you choose to communicate or contract, if applicable. Your information will not be shared with these vendors if you opt out from receiving information from such companies. Please note that we cannot take any responsibility for the use of your information by such lessors and vendors.

05 How We Use Your Information

We describe below how we use the information you provide so that you can make the decision of whether or not to use the Site. Because the Site permits you to search listings, the Site must use information provided by you to deliver search results. Like search engines, the Site requires sharing a minimum amount of information for its search engine functionality to provide results. In addition:

  1. To Process Listings: The information you provide to us will be used to process listings, including by providing this information to applicable third parties, as set forth in Section 4 above.
  1. To Improve the Site: Any of the information we collect, as described above, may be used for the following purposes: to improve and develop services and products; to ensure and improve the technical functionality of the Site and network; to facilitate your completion of data fields in repeat visits to the Site; to protect the rights of you, HiRise and other HiRise users, and to help HiRise in providing services to you.
  2. To Identify Yourself to Other Users: The Site may offer the ability for you to identify yourself and your profile information (such as your username and first and last name) to other tenants and users, but only if you choose to do this.
  3. To Provide Information to You: The information you provide to us may be used by us to provide you with additional information about HiRise and related entities/services, unless you opt out.
  4. To Develop Aggregated Data: We may aggregate the information we collect regarding your use of the Service and the Site, including your transactions with other users, with similar information regarding other users. We may use that aggregated data, in a manner that anonymizes your identity so that you and your uses and transactions cannot be identified, to enhance the Service to you and others, develop new features of the Service, to provide reports to lessors of properties, and otherwise for analytical and marketing purposes.
06 Your Privacy Choices

Regardless of whether you are logged in to your account, the Site provides you the following protections to enhance privacy:

  1. As mentioned in Section 4 above, and except for critical system communications, you and your information will be provided to HiRise related entities and third party vendors of products and services such as insurance only if you choose to contact, communicate with or purchase from these entities and vendors.
  2. As mentioned in Section 5 above, you may choose in your discretion whether you wish HiRise to make available your first name, last initial, company name, and workspace location to other users.
07 Other Items Of Which You Should Be Aware
  1. Cookies: When you visit the Site, we may send cookies (i.e., little files for your browser that identify your browser and your visit) to your browser. HiRise also uses cookies to store your username and log-in status, your user preferences (including privacy options), and other information. While you may set your browser to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser, or block all cookies, please note that blocking all cookies will not permit you to take advantage of certain site functionality and therefore may negatively impact your experience on the Site. Please consult the “Help” section of your browser for more information on cookies generally.
  2. Children: The Site is intended for general audiences and is not directed to children younger than thirteen (13) years of age. We do not knowingly collect personal information from children under the age of thirteen.
08 Exceptions

In certain circumstances, HiRise may release the information it collects for the following purposes:

  • to respond to your requests for information (by us, our vendors or corporate affiliates);
  • to process and bill you for transactions you enter;
  • to conduct checks to help ensure that HiRise and its lessors are not contracting with individuals or entities in violation of the rules of the U.S. Office of Foreign Asset Control (OFAC);
  • to comply with applicable law, court order, subpoenas, or other legal process, or to help HiRise and its affiliates in establishing or exercising its legal rights or defend itself against legal claims;
  • to respond to claims that any content on the Site violates the rights of third parties;
  • to investigate, prevent, or take action with regard to illegal activity, suspected fraud, potential threat to the physical safety of any individual, violations of the Site’s Terms of Service or as otherwise required by law;
  • to investigate or take action with respect to any circumstance that could expose HiRise or its affiliates to liability; and
  • to otherwise protect the rights of HiRise, its users, and the public.

In addition, in the event that HiRise or any of its affiliates is acquired by or merges with another company, we may release your information to such other company, but such other company will be bound by the terms of this Privacy Policy.

09 Questions

If you have any questions or concerns regarding this Privacy Policy, please email us at privacy[at] or write to us at the following address: HiRise, 1801 K Street NW, Suite 1000, Washington DC 20006, and in either case with a copy to: HiRise, 200 E. Randolph Drive, Chicago, Illinois 60601.

Note: This address is provided exclusively for sending us questions or concerns about the Privacy Policy. Inquiries regarding any other topics, such as technical support requests, reports concerning email abuse, and reports of instances of piracy, will not receive a response through this process.